Welcome to my FAQ, if you do not find answer to your question here, do not hesitate to contact us.
Who are you?
We are official merch of Dailla records.
When will I recieve my order?
Depending on the product you have ordered. Some products such as bracelet and keyring are ready to be posted right away and will be dispatched within 24-48 hours. Other products especially garment is printed on demand, meaning we print it specifically for you. Therefore some orders might take up to 7 business days to be posted plus delivery period. But it will worth the wait.
Where are you based?
We are based in the Czechia, hometown of Dailla. All the orders are dispatched from here.
Is your merch good quality?
Our merch is an excellent quality. Classic t-shirt is made of organic cotton. Crop top and hoodies are mid weight, modern cuts and colours. Bracelet is handmade and contain real pearl from the island of Tenerife.
What size should I choose?
Each product has its own size chart, please check it out before you purchase any garment. Classic t-shirt is unisex and therefore we recommend for women going size down and for men going size up, if decideding between 2 sizes.
What material is your garment?
T-shirts are 100% cotton, hoodies are 80% cotton and 20% recycled polyester.
What payments do you accept?
We accept payments by most of the cards, Amex, Apple pay and Google pay.
I made my purchase but now I need to change the delivery address, adjust the order or cancel it. What can I do?
If you need to change anything in your order, please contact us asap either via our contact form or send us email dirrectly to: customerservice@optondemand.com.
I received my order, but the t-shirt is too big, can I exchange it for smaller size?
The easiest and fastest way is to send us the product back and purchase new one. But first please contact us via our email or contact form. Don't forget to include the order number and tell us what the issue is, our customer service team will help you with the next steps.
I am not happy with my order, what should I do?
If you are not happy with your order for what ever reason please let us know via our contact form or email customerservice@optondemand.com. Please state your order number and what the issue is. If the product arrived demaged, please also take a photo of the demaged item.