Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused and in its original packaging.

To initiate a return, please contact us at customerservice@optondemand.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. You can contact us at any time at customerservice@optondemand.com. Please include your order number and include a photo of the defect. We will assist you as soon as we can. 

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns of gift cards.

 

Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have and place a separate new order for the desired item.

In the case of an exchange, you are responsible for the cost of returning the goods to the following address:

OPT OnDemand
Hrbovická 107
Chlumec – Hrbovice
403 39
Czech Republic

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you exercise your right to withdraw from the contract, you are responsible for the cost of returning the goods to the following address:

OPT OnDemand
Hrbovická 107
Chlumec – Hrbovice
403 39
Czech Republic

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@optondemand.com.